Talking on eggshells : soft skills for hard conversations /
Horn, Sam,
Talking on eggshells : soft skills for hard conversations / Sam Horn, CEO of the Tongue Fu! Training Institute. - 346 pages ; 22 cm
Includes bibliographical references and index.
Get comfortable with conflict -- Keep your cool in the heat of the moment -- Manage your expectations, emotions, and mindset -- What to do if someone doesn't care what's fair.
"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one"-- Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don't? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you'll never be tongue-tied or tongue-twisted again. Sam Horn's relatable, real-life stories and energizing, instantly usable insights will help you think on your feet, reduce stress, and deal more proactively and diplomatically with bosses, coworkers, customers, friends, family members, partners, children, even that date who just ghosted you. You'll love this go-to guide for clearly communicating what you want and need to get the results you desire and deserve.
9781608688494 1608688496
2023008830
Communication--Psychological aspects.
Conflict management.
Self-help publications.
Talking on eggshells : soft skills for hard conversations / Sam Horn, CEO of the Tongue Fu! Training Institute. - 346 pages ; 22 cm
Includes bibliographical references and index.
Get comfortable with conflict -- Keep your cool in the heat of the moment -- Manage your expectations, emotions, and mindset -- What to do if someone doesn't care what's fair.
"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one"-- Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don't? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you'll never be tongue-tied or tongue-twisted again. Sam Horn's relatable, real-life stories and energizing, instantly usable insights will help you think on your feet, reduce stress, and deal more proactively and diplomatically with bosses, coworkers, customers, friends, family members, partners, children, even that date who just ghosted you. You'll love this go-to guide for clearly communicating what you want and need to get the results you desire and deserve.
9781608688494 1608688496
2023008830
Communication--Psychological aspects.
Conflict management.
Self-help publications.