MARC details
| 000 -LEADER |
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| fixed length control field |
03398cam a2200409 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
ocn962068547 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20180722224924.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
161028s2017 ilua bf 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2016038069 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| Modifying agency |
DSC |
| -- |
KSU |
| -- |
GZN |
| -- |
IQU |
| -- |
OCLCF |
| -- |
YDX |
| -- |
OCLCO |
| -- |
XXWGB |
| -- |
P@N |
| -- |
IUP |
| -- |
BER |
| -- |
IKM |
| -- |
NFG |
| 019 ## - |
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| -- |
957134786 |
| -- |
972886180 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780838914953 (softcover : alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0838914950 (softcover : alk. paper) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)962068547 |
| Canceled/invalid control number |
(OCoLC)957134786 |
| -- |
(OCoLC)972886180 |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) |
|---|
| Classification number |
023.9 |
| Item number |
S681 |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
NFGA |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Soehner, Catherine, |
| Relator term |
author. |
| 9 (RLIN) |
337993 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Effective difficult conversations : |
| Remainder of title |
a step-by-step guide / |
| Statement of responsibility, etc |
Catherine B. Soehner and Ann Darling. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS |
|---|
| Place of production, publication, distribution, manufacture |
Chicago : |
| Name of producer, publisher, distributor, manufacturer |
ALA Editions, an imprint of the American Library Association, |
| Date of production, publication, distribution, manufacture |
2017. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS |
|---|
| Date of production, publication, distribution, manufacture |
©2017 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 111 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content Type Term |
text |
| Content Type Code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media Type Term |
unmediated |
| Media Type Code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier Type Term |
volume |
| Carrier Type Code |
nc |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (pages 103-104) and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Co-workers -- A brief note about change management -- Managing up : how to have difficult conversations with your boss. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to: avoid unnecessary complications or confrontations down the line; prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues; diffuse volatile emotions by maintaining a calm, measured approach; and follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward. Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace"--Publisher's website. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Library personnel management |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
209424 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
337994 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication in library administration |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
337995 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business communication |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
337996 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal communication |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
337997 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Darling, Ann |
| Fuller form of name |
(Ann L.), |
| Relator term |
author. |
| 9 (RLIN) |
337998 |
| 994 ## - |
|---|
| -- |
C0 |
| -- |
NFG |
