MARC details
| 000 -LEADER |
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| fixed length control field |
04405cam a2200445 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
ocn733937328 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20190122132302.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
110623t20122012nyu b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2011026451 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
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| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
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| National bibliography number |
GBB177365 |
| Source |
bnb |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
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| Record control number |
015836407 |
| Source |
Uk |
| 019 ## - |
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| -- |
721903213 |
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751281081 |
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779268561 |
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823889246 |
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879578970 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780071771320 |
| Qualifying information |
(pbk. ; |
| -- |
alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0071771328 |
| Qualifying information |
(pbk. ; |
| -- |
alk. paper) |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(OCoLC)733937328 |
| Canceled/invalid control number |
(OCoLC)721903213 |
| -- |
(OCoLC)751281081 |
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(OCoLC)779268561 |
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(OCoLC)823889246 |
| -- |
(OCoLC)879578970 |
| 042 ## - AUTHENTICATION CODE |
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| Authentication code |
pcc |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) |
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| Classification number |
153.6 |
| Item number |
C955 |
| 049 ## - LOCAL HOLDINGS (OCLC) |
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| Holding library |
NFGA |
| 245 00 - TITLE STATEMENT |
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| Title |
Crucial conversations : |
| Remainder of title |
tools for talking when stakes are high / |
| Statement of responsibility, etc |
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
Second edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS |
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| Place of production, publication, distribution, manufacture |
New York : |
| Name of producer, publisher, distributor, manufacturer |
McGraw-Hill, |
| Date of production, publication, distribution, manufacture |
[2012] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS |
|---|
| Date of production, publication, distribution, manufacture |
©2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 244 pages ; |
| Dimensions |
24 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content Type Term |
text |
| Content Type Code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media Type Term |
unmediated |
| Media Type Code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
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| Carrier Type Term |
volume |
| Carrier Type Code |
nc |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (page 231) and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
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| Title |
What's a crucial conversation? : and who cares? -- |
| -- |
Mastering crucial conversations : the power of dialogue -- |
| -- |
Start with heart : how to stay focused on what you really want -- |
| -- |
Learn to look : how to notice when safety is at risk -- |
| -- |
Make it safe : how to make it safe to talk about almost anything -- |
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Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- |
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State my path : how to speak persuasively, not abrasively -- |
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Explore others' paths : how to listen when others blow up or clam up -- |
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Move to action : how to turn crucial conversations into action and results -- |
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Yeah, but : advice for tough cases -- |
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Putting it all together : tools for preparing and learning. |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
"Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career"--The dust jacket. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Tools for talking when stakes are high. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal communication. |
| 9 (RLIN) |
26381 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal relations. |
| 9 (RLIN) |
385115 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Patterson, Kerry, |
| Dates associated with a name |
1946- |
| Relator term |
author. |
| 9 (RLIN) |
183107 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Grenny, Joseph, |
| Relator term |
author. |
| 9 (RLIN) |
385116 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
McMillan, Ron, |
| Relator term |
author. |
| 9 (RLIN) |
385117 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Switzler, Al, |
| Relator term |
author. |
| 9 (RLIN) |
385118 |
| 994 ## - |
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| -- |
C0 |
| -- |
NFG |
