Bullies, tyrants, and impossible people : (Record no. 38528)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02627cam a2200337 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 006064283 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180722203336.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 041206s2005 nyu 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2004029027 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1400050111 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | ocm57283691 |
| 035 9# - SYSTEM CONTROL NUMBER | |
| System control number | 57283691 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | IG# |
| -- | IK2 |
| -- | OCLCQ |
| -- | NFG |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | NFG5 |
| Copy statement | 1 |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) | |
| Classification number | 303.69 |
| Item number | S529 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Shapiro, Ronald M. |
| 9 (RLIN) | 80192 |
| 245 10 - TITLE STATEMENT | |
| Title | Bullies, tyrants, and impossible people : |
| Remainder of title | how to beat them without joining them / |
| Statement of responsibility, etc | Ronald M. Shapiro & Mark A. Jankowski with James Dale. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York : |
| Name of publisher, distributor, etc | Crown Business, |
| Date of publication, distribution, etc | c2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 276 p. ; |
| Dimensions | 21 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The system for battling bullies, tyrants and impossible people -- N.I.C.E. : how to beat them without joining them -- The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they will rule you -- First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them -- "We don't make change" : what you don't control often runs amok -- We'll get you fired : ultimatums without options lead to impasses -- N, neutralize your emotions : learn to act rather than react -- The securities commissioner : flight, fight or focus -- He called me the scum of the earth : change your physiology and you change your psychology -- I, identify types : know what kind of "difficult" you're up against -- Close encounters of the police kind : dealing with the situationally difficult -- The photo shop clerk : dealing with the strategically difficult -- The boss from hell : dealing with the simply difficult -- C, controlling the encounter : shape the outcome -- First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult -- Little big man : controlling the encounter with the strategically difficult -- Free agents always go for the money : controlling the encounter with the simply difficult -- E, exploring options : getting "unstuck" -- Hey, dad, I have an idea for my punishment : how to turn dead ends into detours -- The largest contract for a TV news anchor : why and how options work -- The option to play ball : how to engage the other side in exploring options -- I said, he said : ending without escalating. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Interpersonal conflict. |
| 9 (RLIN) | 29835 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dale, Jim, |
| Dates associated with a name | 1948- |
| 9 (RLIN) | 80193 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jankowski, Mark A. |
| 9 (RLIN) | 80194 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Adult Book |
| 994 ## - | |
| -- | C0 |
| -- | NFG |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 006064283 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NonFiction | Main Library | Main Library | 08/16/2005 | 26 | 4 | 303.69 S529 | 33111004765885 | 08/10/2020 | 07/23/2020 | 25.00 | 11/12/2015 | Adult Book |