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Digital body language : how to build trust & connection, no matter the distance / Erica Dhawan.

By: Material type: TextTextPublisher: New York : St. Martin's Press, 2021Copyright date: ©2021Edition: First editionDescription: xix, 267 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781250246523
  • 1250246520
Subject(s):
Contents:
Introduction -- Digital elements of style. What is digital body language? ; Why are you so stressed? Navigating power plays and anxiety ; What are you really saying? How to read between the lines -- The four laws of digital body language. Value visibly. Stop disrespecting me! ; Communicate carefully. Think before you type ; Collaborate confidently. Teamwork in a digital age ; Trust totally. Innovate faster and further together -- Digital body language across difference. Gender. He said. She said. They said ; Generation. Old school, new school ; Culture. Lost in translation -- Conclusion -- Appendix: The digital body language guidebook.
Summary: "From Erica Dhawan, co-author of Get Big Things Done, the definitive guide to communicating and connecting wherever you are. Email replies that show up a week later. Video chats full of 'oops sorry no you go' and 'can you hear me?!' Ambiguous text-messages. Weird punctuation you can't make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible -- or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges--from large conferences and video meetings to daily emails, texts, IMs, and conference calls--and offers insights and solutions to build trust and clarity to anyone in our ever changing world"-- Provided by publisher.
Holdings
Item type Home library Collection Call number Materials specified Status Date due Barcode Item holds
Adult Book Adult Book Dr. James Carlson Library NonFiction 651.7 D533 Available 33111009810199
Adult Book Adult Book Main Library NonFiction 651.7 D533 Available 33111010517387
Total holds: 0

Enhanced descriptions from Syndetics:

The email reply that shows up a week later. The ambiguous text-message. The ellipsis that seemingly has no meaning. Is it any wonder workplace communication takes us so much time and effort to figure out, and that we've lost our innate human capacity to build trust and connection with our colleagues? In a world marked by swift, speedy exchanges, how can we re-learn how to establish genuine trust, support, and motivation? Digital Body Language is a guide to decoding the cues of digital communication that allow us to convey greater understanding and emotion on the job.

Includes bibliographical references and index.

Introduction -- Digital elements of style. What is digital body language? ; Why are you so stressed? Navigating power plays and anxiety ; What are you really saying? How to read between the lines -- The four laws of digital body language. Value visibly. Stop disrespecting me! ; Communicate carefully. Think before you type ; Collaborate confidently. Teamwork in a digital age ; Trust totally. Innovate faster and further together -- Digital body language across difference. Gender. He said. She said. They said ; Generation. Old school, new school ; Culture. Lost in translation -- Conclusion -- Appendix: The digital body language guidebook.

"From Erica Dhawan, co-author of Get Big Things Done, the definitive guide to communicating and connecting wherever you are. Email replies that show up a week later. Video chats full of 'oops sorry no you go' and 'can you hear me?!' Ambiguous text-messages. Weird punctuation you can't make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible -- or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges--from large conferences and video meetings to daily emails, texts, IMs, and conference calls--and offers insights and solutions to build trust and clarity to anyone in our ever changing world"-- Provided by publisher.

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