Sorry, sorry, sorry : the case for good apologies / Marjorie Ingall and Susan McCarthy.
Material type:![Sound](/opac-tmpl/lib/famfamfam/MU.png)
- spoken word
- audio
- audio disc
- 9781797145815
- 1797145819
- 9781797145822
- 1797145827
Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | Item holds | |
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Main Library | Audiobook | 158.2 I44 | Available | 33111009985959 |
Read by Eunice Wong.
Drawing on a deep well of research in psychology, sociology, law, and medicine, Marjorie Ingall and Susan McCarthy explain why a good apology is hard to find and why it doesn't have to be. Alongside their six-step formula for apologizing beautifully, they also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative. A good apology can do so many things, mend fences, heal wounds, and bring more harmony into ourselves and our society at large.