TY  - BOOK
AU  - Caspersen,Dana
TI  - Changing the conversation: the 17 principles of conflict resolution 
SN  - 0143126865
PY  - 2015///
CY  - New York, New York
PB  - Penguin Books
KW  - Conflict management
KW  - Interpersonal conflict
N1  - "A Joost Elffers book."
N2  - This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts
ER  -