TY  - BOOK
AU  - Dowd,Ryan
TI  - The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone
SN  - 0838916260 (paperback)
PY  - 2018///
CY  - Chicago
PB  - ALA Editions
KW  - Libraries and the homeless
KW  - United States
KW  - Libraries and community
KW  - Homelessness
KW  - Public services (Libraries)
KW  - Homeless persons
KW  - Services for
N1  - Includes bibliographical references and index; Part 1. Homelessness and empathy.  Top ten homeless myths -- Homeless people are (not) just like you -- Empathy: the psychological, neurological, and social bases for it -- Part 2. Empathy-driven enforcement.  Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Part 3. Special situations.  Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Part 4. Beyond problem-solving.  Advice for managers and leaders -- How best to help homeless patrons -- Conclusion: The end of homelessness
N2  - "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"--
ER  -