TY  - BOOK
AU  - Grenny,Joseph
AU  - Patterson,Kerry
AU  - Maxfield,David G.
AU  - McMillan,Ron
AU  - Switzler,Al
TI  - Crucial influence: leadership skills to create lasting behavior change 
SN  - 9781265051198
PY  - 2023///]
CY  - New York
PB  - McGraw Hill
KW  - Influence (Psychology)
KW  - Interpersonal relations
KW  - Leadership
N1  - Formerly published as Influencer."--cover; Includes bibliographical references and index; Leadership is influence -- The three keys to influence -- Help them love what they hate -- Help them do what they can't -- Provide encouragement -- Provide assistance -- Change their economy -- Change their space -- Become a leader
N2  - "From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this popular guide explains why people do what they do and how leaders can influence behavior to drive results"--
ER  -