TY  - BOOK
AU  - Zgourides,George D.
TI  - Don't let them psych you out!: psychological self-defense for dealing with difficult people 
SN  - 1105164772
PY  - 2013///
CY  - Raleigh, NC
PB  - Lulu Press
KW  - Assertiveness (Psychology)
KW  - Interpersonal communication
KW  - Interpersonal conflict
ER  -