TY  - BOOK
AU  - Michelli,Joseph A.
TI  - The Starbucks experience: 5 principles for turning ordinary into extraordinary 
SN  - 0071477845 (alk. paper)
PY  - 2007///
CY  - New York
PB  - McGraw-Hill
KW  - Starbucks Coffee Company
KW  - Success in business
KW  - Handbooks, manuals, etc
N1  - Includes bibliographical references (p. 183-193) and index; Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word
ER  -