TY - BOOK AU - Schroeder,Carol L. TI - Specialty shop retailing: everything you need to know to run your own store SN - 0470107413 (cloth) PY - 2007/// CY - Hoboken, N.J. PB - John Wiley & Sons KW - Retail trade KW - Management KW - Specialty stores N1 - Includes bibliographical references (p. 391-398) and index; Getting started -- Managing your store's finances -- Successful store design -- Gathering the goods : merchandise buying -- Visual merchandising : displays that sell -- Finding and keeping great employees -- Customer service essentials -- Getting the word out : advertising your shop -- Using the Internet to promote and prosper -- Creative promotion and publicity -- Beating the big-box stores -- Good works are good business -- Managing during tough times -- Improving sales and profitability -- Looking to the future ER -