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		The training design manual : the complete practical guide to creating effective and successful training programmes / Tony Bray. by Bray, Tony Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2006 Availability: Items available for loan: Main Library (1)Collection, call number: NonFiction 658.312404 B827. Place hold
		101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens. by Ukens, Lorraine L Series: Pfeiffer essential resources for training and HR professionals Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Pfeiffer, c2007 Other title: One hundred and one ways to improve customer service Availability: Items available for loan: Main Library (1)Collection, call number: NonFiction 658.812 U34. Place hold
		Create your own employee handbook : a legal & practical guide for employers. Material type: Continuing resource; Format: print Publisher: Berkeley, California : Nolo, 2015- Availability: Items available for loan: Main Library (1)Collection, call number: NonFiction 658.301 C912. Place hold

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