Serving patrons with disabilities : perspectives and insights from people with disabilities / edited by Kodi Laskin.
Material type:
TextPublisher: Chicago : ALA Editions, 2023Copyright date: ©2023Description: viii, 79 pages ; 23 cmContent type: - text
- unmediated
- volume
- 9780838937310
- 0838937314
| Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
Adult Book
|
Main Library | NonFiction | 027.663 S492 | Available | 33111011268626 |
Enhanced descriptions from Syndetics:
Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about bridging the gap between people with disabilities and those without, through empathy, patience, and understanding; techniques for training staff and overcoming discomfort; making your library accessible for people with mobility issues; how to interact with and assist a person with limited sight or hearing; guidance for interacting with a service animal handler; advice on library programming for people with learning differences; and best practices for effective service to patrons who use a speech assistance device.
"This book provides library workers with the tools they need to provide excellent customer service and a safe environment to all patrons regardless of ability"-- Provided by publisher.
Includes bibliographical references and index.
Introduction: disability is not a bad word / by Kodi Laskin -- Service animals / Kodi Laskin -- Mobility aids / Leah Keevan -- Speech assistive technology / Jackie Kruzie -- Blindness and low vision / Katherine Schneider -- Deaf and hard of hearing / Cecilia James -- Learning differences / Alex Kerr -- Conclusion: communication is key / by Kodi Laskin.