Staff development : a practical guide / edited by Andrea Wigbels Stewart, Carlette Washington-Hoagland, and Carol T. Zsulya ; prepared by the Staff Development Committee, Human Resources Section, Library Leadership and Management Association.

Includes bibliographical references and index.

Building a Staff Development Program. Introduction to staff development / [by] Elaine Z. Jennerich and Lisa A. Oberg -- Needs assessment: planning, implementation and action / [by] Jeanne F. Voyles and Robyn Huff-Eibl -- The strategic imperative of library staff development: staff development and library strategic planning / [by] Raynna Bowlby and Linda Plunket -- How to set goals / [by] Elizabeth Fuseler Avery -- Getting started: questions to ask / [by] Julia Blixrud. -- Developing Your Staff. Developing orientation programs for new employees / [by] Carol A. Kochan and Sandra J. Weingart -- Core competencies for libraries and library staff / [by]Joan Giesecke and Beth McNeil -- How understanding the organization, clear expectations and competencies lead to successful coaching and performance / [by] Jeanne F. Voyles and Robyn Huff-Eibl -- Cross functional training and collaboration within the organization / [by] Jeanne F. Voyles and Robyn Huff-Eibl -- Refining the customer service attitude /[by] Steven Carr -- Leading from any position / [by] Maureen Sullivan -- Developing bench strength: succession planning / [by] Maureen Sullivan. -- Tackling Change Through Training. Planning a training and development infrastructure for library and information environments: roles and responsibilities / [by] Julie Todaro -- Instructional design in library settings: designing effective and efficient training programs / [by] Myntha Cuffy and Dorothy Marie Persson -- Using online video for staff training / [by] Chad F. Boeninger -- The ideal: joint labor and management staff development programs / [by Lila Daum Fredenburg. -- Assessment. Assessing and ensuring the transfer of training / [by] David Delbert Kruger and John Cochenour.

Since its original publication more than two decades ago, this guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as: Building a staff development program, and strategies for developing staff; Tracking changes through training, including the importance of setting goals and needs assessments; Refining the customer service attitude; and Using instructional design for staff development.