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		Crucial conversations : tools for talking when stakes are high / Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. by Patterson, Kerry, 1946- [author.] Grenny, Joseph [author.] McMillan, Ron [author.] Switzler, Al [author.] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, [2012]Copyright date: ©2012 Availability: Not available: Dr. James Carlson Library: Checked out (1). Main Library: On hold (1). Place hold
		Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. by Patterson, Kerry, 1946- [author.] Grenny, Joseph [author.] Maxfield, David G, 1954- [author.] McMillan, Ron [author.] Switzler, Al [author.] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, [2013] Availability: Not available: Main Library: Checked out (1). Place hold

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