000			03435cam a2200349 i 4500
001			on1005121833
003			OCoLC
005			20180722225920.0
008			171025s2018 nju b 001 0 eng c
010			_a 2017023428
040			_aLBSOR/DLC _beng _erda _cDLC _dOCLCO _dOCLCF _dFM0 _dUAP _dYDX _dOCLCO _dVMI _dCZA _dNFG
020			_a9780691174952 _qhardcover _qalkaline paper
020			_a0691174954 _qhardcover _qalkaline paper
035			_a(OCoLC)1005121833
042			_apcc
092			_a658.4013 _bM958
049			_aNFGA
100	1		_aMuller, Jerry Z., _d1954- _eauthor. _9352534
245	1	4	_aThe tyranny of metrics / _cJerry Z. Muller.
264		1	_aPrinceton : _bPrinceton University Press, _c[2018]
300			_aix, 220 pages ; _c23 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references (pages 189-212) and index.
520			_aToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself. The result is a tyranny of metrics that threatens the quality of our lives and most important institutions. In this timely and powerful book, Jerry Muller uncovers the damage our obsession with metrics is causing--and shows how we can begin to fix the problem. Filled with examples from education, medicine, business and finance, government, the police and military, and philanthropy and foreign aid, this brief and accessible book explains why the seemingly irresistible pressure to quantify performance distorts and distracts, whether by encouraging "gaming the stats" or "teaching to test."That's because what can and does get measured is not always worth measuring, may not be what we really want to know, and may draw effort away from the things we care about. Along the way, we learn why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But metrics can be good when used as a complement to--rather than a replacement for--judgment based on personal experience, and Muller also gives examples of when metrics have been beneficial. Complete with a checklist of when and how to use metrics, The Tyranny of Metrics is an essential corrective to a rarely questioned trend that increasingly affects us all. -- Inside jacket flaps.
505	0		_aI. The argument -- The argument in a nutshell -- Recurring flaws -- II. The background -- The origins of measuring and paying for performance -- Why metrics became so popular -- Principals, agents, and motivation -- Philosophical critiques -- III. The mismeasure of all things? : case studies -- Colleges and universities -- Schools -- Medicine -- Policing -- The military -- Business and finance -- Philanthropy and foreign aid -- Excursus -- When transparency is the enemy of performance: politics, diplomacy, intelligence, and marriage -- IV. Conclusions -- Unintended but predictable negative consequences -- When and how to use metrics: a checklist.
650		0	_aOrganizational effectiveness _xMeasurement. _9352535
650		0	_aPerformance _xEvaluation. _9352536
650		0	_aPerformance standards. _9212230
994			_aC0 _bNFG
999			_c268562 _d268562