000			03721cam a22003978i 4500
001			on1038036532
003			OCoLC
005			20180903015848.0
008			180525s2018 caua e b 000 0 eng
010			_a 2018023096
040			_aDLC _beng _erda _cDLC _dOCLCO _dYDX _dBTCTA _dBDX _dOCLCF _dGP5 _dNFG
019			_a990975060
020			_a9781684031719 _q(paperback)
020			_a1684031710 _q(paperback)
035			_a(OCoLC)1038036532 _z(OCoLC)990975060
042			_apcc
092			_a302.2 _bM153
049			_aNFGA
100	1		_aMcKay, Matthew, _eauthor. _951372
245	1	0	_aMessages : _bthe communications skills book / _cMatthew McKay, PhD, Martha Davis, PhD, and Patrick Fanning.
250			_aFourth edition.
263			_a1808
264		1	_aOakland, CA : _bNew Harbinger Publications, Inc., _c2018.
300			_avi, 324 pages : _billustrations ; _c23 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
520			_a"Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life. Messages has already helped thousands of people build communication skills and cultivate better relationships with friends, family members, coworkers, and partners. With this fully revised and updated fourth edition, you'll discover new skills to help you communicate your ideas more effectively and become a better listener. Learn how to: Read body language Develop skills for couples communication Negotiate and resolve conflicts Communicate with family members Handle group interactions Talk to children Master public speaking Prepare for job interviews This new edition features a much-needed chapter on digital communication. Effective communication can easily be compromised when you're not able to read your conversation partner's body language, facial expression, or vocal tone. This chapter teaches you how to express yourself well via phone, email, texting, and video--all the skills you need to thrive in the digital age"-- _cProvided by publisher.
520			_a"This classic, best-selling communication skills book has already helped thousands of people cultivate better relationships with friends, family members, coworkers, and partners. Now fully revised and updated, this long-awaited fourth edition of Messages teaches readers to become active listeners, read body language, identify communication styles, practice conflict resolution, improve public speaking skills, and much more. In addition, the book features a new, crucial chapter on digital communication to help readers thrive in the modern world"-- _cProvided by publisher.
520			_a"This book contains supplemental workbook elements used to guide readers and professionals through the informational text and is not an expendable work. Therapists often purchase this format to keep as reference for their practice, administering selected questionnaires to clients as needed. We have been pleased to be part of the CIP program with many similar books in the past, and find the data indispensable for aiding librarians, professionals, and researchers in properly and expediently identifying the material in our books"-- _cProvided by publisher.
504			_aIncludes bibliographical references (pages 321-324).
650		0	_aCommunication. _929837
700	1		_aDavis, Martha, _d1947- _eauthor. _9156744
700	1		_aFanning, Patrick, _eauthor. _9368021
994			_aC0 _bNFG
999			_c279183 _d279183