000 02347cam a22003738i 4500
001 on1376234219
003 OCoLC
005 20230622105936.0
008 230224t20232023cau e b 001 0 eng
010 _a 2023008830
040 _aDLC
_beng
_erda
_cDLC
_dBDX
_dLE#
_dCDX
_dNFG
020 _a9781608688494
_q(paperback)
020 _a1608688496
035 _a(OCoLC)1376234219
042 _apcc
092 _a153.6
_bH813
049 _aNFGA
100 1 _aHorn, Sam,
_eauthor.
_9388845
245 1 0 _aTalking on eggshells :
_bsoft skills for hard conversations /
_cSam Horn, CEO of the Tongue Fu! Training Institute.
264 1 _aNovato, California :
_bNew World Library,
_c[2023]
264 4 _c©2023
300 _a346 pages ;
_c22 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references and index.
520 _a"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one"--
_cProvided by publisher.
520 _aWant to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don't? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you'll never be tongue-tied or tongue-twisted again. Sam Horn's relatable, real-life stories and energizing, instantly usable insights will help you think on your feet, reduce stress, and deal more proactively and diplomatically with bosses, coworkers, customers, friends, family members, partners, children, even that date who just ghosted you. You'll love this go-to guide for clearly communicating what you want and need to get the results you desire and deserve.
505 0 _aGet comfortable with conflict -- Keep your cool in the heat of the moment -- Manage your expectations, emotions, and mindset -- What to do if someone doesn't care what's fair.
650 0 _aCommunication
_xPsychological aspects.
_9165328
650 0 _aConflict management.
_948330
655 7 _aSelf-help publications.
_2lcgft
_9322522
994 _aC0
_bNFG
999 _c369519
_d369519