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| 001 | 006064283 | ||
| 003 | OCoLC | ||
| 005 | 20180722203336.0 | ||
| 008 | 041206s2005 nyu 001 0 eng | ||
| 010 | _a 2004029027 | ||
| 020 | _a1400050111 | ||
| 035 | _aocm57283691 | ||
| 035 | 9 | _a57283691 | |
| 040 |
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_a303.69 _bS529 |
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| 100 | 1 |
_aShapiro, Ronald M. _980192 |
|
| 245 | 1 | 0 |
_aBullies, tyrants, and impossible people : _bhow to beat them without joining them / _cRonald M. Shapiro & Mark A. Jankowski with James Dale. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bCrown Business, _cc2005. |
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| 300 |
_ax, 276 p. ; _c21 cm. |
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| 500 | _aIncludes index. | ||
| 505 | 0 | _aThe system for battling bullies, tyrants and impossible people -- N.I.C.E. : how to beat them without joining them -- The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they will rule you -- First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them -- "We don't make change" : what you don't control often runs amok -- We'll get you fired : ultimatums without options lead to impasses -- N, neutralize your emotions : learn to act rather than react -- The securities commissioner : flight, fight or focus -- He called me the scum of the earth : change your physiology and you change your psychology -- I, identify types : know what kind of "difficult" you're up against -- Close encounters of the police kind : dealing with the situationally difficult -- The photo shop clerk : dealing with the strategically difficult -- The boss from hell : dealing with the simply difficult -- C, controlling the encounter : shape the outcome -- First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult -- Little big man : controlling the encounter with the strategically difficult -- Free agents always go for the money : controlling the encounter with the simply difficult -- E, exploring options : getting "unstuck" -- Hey, dad, I have an idea for my punishment : how to turn dead ends into detours -- The largest contract for a TV news anchor : why and how options work -- The option to play ball : how to engage the other side in exploring options -- I said, he said : ending without escalating. | |
| 650 | 0 |
_aInterpersonal conflict. _929835 |
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| 700 | 1 |
_aDale, Jim, _d1948- _980193 |
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| 700 | 1 |
_aJankowski, Mark A. _980194 |
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| 942 |
_cBOOK _022 |
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_aC0 _bNFG |
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| 998 | _a006064283 | ||
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_c38528 _d38528 |
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