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| 005 | 20180722203956.0 | ||
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_aUkens, Lorraine L. _996653 |
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_a101 ways to improve customer service : _btraining, tools, tips, and techniques / _cLorraine L. Ukens. |
| 246 | 3 | _aOne hundred and one ways to improve customer service | |
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_aSan Francisco : _bPfeiffer, _cc2007. |
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_axxiv, 366 p. : _bill. ; _c27 cm. + _e1 CD-ROM (4 3/4 in.). |
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_aPfeiffer essential resources for training and HR professionals. _995241 |
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| 500 | _a"An essential tools resource"--P. [4] of cover. | ||
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_aCustomer services. _934201 |
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