101 ways to improve customer service : training, tools, tips, and techniques /
Ukens, Lorraine L.
101 ways to improve customer service : training, tools, tips, and techniques / One hundred and one ways to improve customer service Lorraine L. Ukens. - San Francisco : Pfeiffer, c2007. - xxiv, 366 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.). - Pfeiffer essential resources for training and HR professionals. .
"An essential tools resource"--P. [4] of cover.
0787982008 (pbk.) 9780787982003 (pbk.)
2007000641
GBA6A4347 bnb
013624528 Uk
Customer services.
Employees--Training of.
101 ways to improve customer service : training, tools, tips, and techniques / One hundred and one ways to improve customer service Lorraine L. Ukens. - San Francisco : Pfeiffer, c2007. - xxiv, 366 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.). - Pfeiffer essential resources for training and HR professionals. .
"An essential tools resource"--P. [4] of cover.
0787982008 (pbk.) 9780787982003 (pbk.)
2007000641
GBA6A4347 bnb
013624528 Uk
Customer services.
Employees--Training of.