101 ways to improve customer service : (Record no. 50368)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01180cam a22003494a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 006299531 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180722203956.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070111s2007 caua 000 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2007000641 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER | |
| National bibliography number | GBA6A4347 |
| Source | bnb |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER | |
| Record control number | 013624528 |
| Source | Uk |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0787982008 (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780787982003 (pbk.) |
| 029 1# - (OCLC) | |
| OCLC library identifier | YDXCP |
| System control number | 2496906 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)77012750 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | UKM |
| -- | BAKER |
| -- | C#P |
| -- | BTCTA |
| -- | YDXCP |
| -- | NFG |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | NFCA |
| Copy statement | 1 |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) | |
| Classification number | 658.812 |
| Item number | U34 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ukens, Lorraine L. |
| 9 (RLIN) | 96653 |
| 245 10 - TITLE STATEMENT | |
| Title | 101 ways to improve customer service : |
| Remainder of title | training, tools, tips, and techniques / |
| Statement of responsibility, etc | Lorraine L. Ukens. |
| 246 3# - VARYING FORM OF TITLE | |
| Title proper/short title | One hundred and one ways to improve customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | San Francisco : |
| Name of publisher, distributor, etc | Pfeiffer, |
| Date of publication, distribution, etc | c2007. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiv, 366 p. : |
| Other physical details | ill. ; |
| Dimensions | 27 cm. + |
| Accompanying material | 1 CD-ROM (4 3/4 in.). |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Pfeiffer essential resources for training and HR professionals. |
| 9 (RLIN) | 95241 |
| 500 ## - GENERAL NOTE | |
| General note | "An essential tools resource"--P. [4] of cover. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 34201 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Employees |
| General subdivision | Training of. |
| 9 (RLIN) | 95243 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Adult Book |
| 994 ## - | |
| -- | C0 |
| -- | NFG |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 006299531 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NonFiction | Main Library | Main Library | 04/25/2007 | 25 | 2 | 658.812 U34 | 33111005109208 | 05/01/2024 | 08/16/2023 | 50.00 | 11/13/2015 | Adult Book |