Delivering happiness : a path to profits, passion, and purpose / Tony Hsieh.
Material type:
TextPublication details: New York : Business Plus, 2010.Edition: 1st edDescription: xiii, 253 p. : ill. ; 24 cmISBN: - 0446563048 (hbk.)
- 9780446563048 (hbk.)
| Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
Adult Book
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Main Library | NonFiction | 658.409 H873 | Available | 33111005010109 |
Enhanced descriptions from Syndetics:
Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In Delivering Happiness , Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Times and Wall Street Journal bestseller
Includes bibliographical references and index.
In search of profits -- You win some, you lose some -- Diversify -- Concentrate your position -- Platform for growth : brand, culture, pipeline -- Taking it to the next level -- End game.
Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.