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Bullies, tyrants, and impossible people : how to beat them without joining them / Ronald M. Shapiro & Mark A. Jankowski with James Dale.

By: Contributor(s): Material type: TextTextPublication details: New York : Crown Business, c2005.Edition: 1st edDescription: x, 276 p. ; 21 cmISBN:
  • 1400050111
Subject(s):
Contents:
The system for battling bullies, tyrants and impossible people -- N.I.C.E. : how to beat them without joining them -- The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they will rule you -- First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them -- "We don't make change" : what you don't control often runs amok -- We'll get you fired : ultimatums without options lead to impasses -- N, neutralize your emotions : learn to act rather than react -- The securities commissioner : flight, fight or focus -- He called me the scum of the earth : change your physiology and you change your psychology -- I, identify types : know what kind of "difficult" you're up against -- Close encounters of the police kind : dealing with the situationally difficult -- The photo shop clerk : dealing with the strategically difficult -- The boss from hell : dealing with the simply difficult -- C, controlling the encounter : shape the outcome -- First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult -- Little big man : controlling the encounter with the strategically difficult -- Free agents always go for the money : controlling the encounter with the simply difficult -- E, exploring options : getting "unstuck" -- Hey, dad, I have an idea for my punishment : how to turn dead ends into detours -- The largest contract for a TV news anchor : why and how options work -- The option to play ball : how to engage the other side in exploring options -- I said, he said : ending without escalating.
Holdings
Item type Home library Collection Call number Materials specified Status Date due Barcode Item holds
Adult Book Adult Book Main Library NonFiction 303.69 S529 Available 33111004765885
Total holds: 0

Enhanced descriptions from Syndetics:

The impossible people who make life's journey so difficult are everywhere--at the office, in restaurants, on airplanes, living next door, members of your own family. They're . . . • your "nothing is ever good enough" boss • the "no price is ever low enough" client • the next-door neighbor who redefines the meaning of paranoia • the maître d' who looks through you as if you don't exist • the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you Ron Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more--N.I.C.E. Their system shows you how to neutralize your emotions so you don't just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you're facing--the situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategically difficult (she has empirical evidence that being difficult is a strategy that gets results); or simply difficult (being difficult is his 24/7 M.O.). Then you'll learn how to shape the outcome by controlling the encounter and, finally, how to get "unstuck" by exploring your options. Using colorful stories from all walks of life-- "He called me the scum of the earth and it went downhill from there," "First, lock all your vendors in a small room," and "The boss from hell"--the authors bring their lessons to life, from business life to family life.

Includes index.

The system for battling bullies, tyrants and impossible people -- N.I.C.E. : how to beat them without joining them -- The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they will rule you -- First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them -- "We don't make change" : what you don't control often runs amok -- We'll get you fired : ultimatums without options lead to impasses -- N, neutralize your emotions : learn to act rather than react -- The securities commissioner : flight, fight or focus -- He called me the scum of the earth : change your physiology and you change your psychology -- I, identify types : know what kind of "difficult" you're up against -- Close encounters of the police kind : dealing with the situationally difficult -- The photo shop clerk : dealing with the strategically difficult -- The boss from hell : dealing with the simply difficult -- C, controlling the encounter : shape the outcome -- First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult -- Little big man : controlling the encounter with the strategically difficult -- Free agents always go for the money : controlling the encounter with the simply difficult -- E, exploring options : getting "unstuck" -- Hey, dad, I have an idea for my punishment : how to turn dead ends into detours -- The largest contract for a TV news anchor : why and how options work -- The option to play ball : how to engage the other side in exploring options -- I said, he said : ending without escalating.

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