101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens.
Material type:
TextSeries: Pfeiffer essential resources for training and HR professionalsPublication details: San Francisco : Pfeiffer, c2007.Description: xxiv, 366 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)ISBN: - 0787982008 (pbk.)
- 9780787982003 (pbk.)
- One hundred and one ways to improve customer service
| Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
Adult Book
|
Main Library | NonFiction | 658.812 U34 | Available | 33111005109208 |
Enhanced descriptions from Syndetics:
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
"An essential tools resource"--P. [4] of cover.